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Touchpoints/Omni Social

4 Content Pillars

Pillar 01
Education
TOFU

Builds authority and awareness — makes new people find you

Goal: New people discover the brand through genuinely valuable content that positions the client as the expert.
  • "How-to" guides and industry explainers
  • Tips and insider insights for the ICP
  • "3 things to look for when hiring a [service]"
  • "Why most [industry] businesses fail at X"
Pillar 02
Trust-Building
MOFU

Converts followers to leads — shows the proof behind the promise

Goal: People who already follow move closer to buying by seeing real results and authentic behind-the-scenes proof.
  • Reviews, testimonials, star ratings
  • Before & afters, case studies
  • Team spotlights and culture posts
  • Process transparency and behind-the-scenes
Pillar 03
Promotion
BOFU

Drives direct action — used sparingly (≤20% of content mix)

Goal: People who are ready to buy take action right now. Direct selling content — every post has a clear, single CTA.
  • Offers, specials, limited-time deals
  • Service spotlights with CTA
  • "Book your free consultation" posts
  • "This month only" urgency content
Pillar 04
Local + Community
Flywheel

Builds brand advocacy — makes clients proud to be associated

Goal: Humanize the brand and build neighborhood recognition that turns customers into vocal advocates.
  • Local events and community involvement
  • Partnerships and neighborhood shoutouts
  • Client milestone celebrations
  • Community charity and giveback content

The Repurposing Engine

💡
1 Core Idea
1 Content Brief
spawns
🎥
Long-Form VideoYouTube / Full Reel
Short ClipsStories / TikTok / Shorts
🖼️
Still GraphicsFeed posts / Carousels
✍️
CopyEmail + Captions
🎙️
Audio SnippetPodcast clip / Voiceover
📋One content brief in StoryCraft spawns multiple deliverables across formats and platforms — maximum reach from minimum creative effort.

Platform Strategy

Client TypeHero PlatformDistribution PlatformsOptimization Focus
Local / SMBFacebook + Instagram HeroYouTube Shorts Dist. Google Business Dist.Community reach, local discovery, reviews
B2B / ProfessionalLinkedIn HeroFacebook Dist.Authority, lead gen, thought leadership
E-Commerce / ProductInstagram + TikTok HeroPinterest Dist. YouTube Dist.Visual discovery, product demos, DTC conversion
Service + Personal BrandInstagram HeroFacebook Dist. LinkedIn Dist.Trust-building, storytelling, DMs as sales channel
The Rule: Choose ONE hero platform and go deep. Distribute to secondary platforms but don't optimize for them separately. Divided attention = diluted results.

Posting Cadence Framework

Minimum / Week
  • Education (TOFU)
  • Trust-Building (MOFU)
  • Local + Community
Standard / Week
  • Education (TOFU)
  • Trust-Building (MOFU)
  • Promotion (BOFU)
  • Local + Community
  • Education (repeat)
Daily
Full Presence
  • All 4 pillars covered
  • Mix of formats daily
  • Consistent brand presence
  • Algorithm-rewarded activity
📱Stories & Reels — post daily if possible. The algorithm rewards short-form video more than any other format. Daily Stories keep you top-of-feed even on low-post weeks.

Content-to-Funnel Mapping

🔍
TOFU · Awareness
Education
New audience discovers the brand through valuable, expert content
Attracts
🤝
MOFU · Consideration
Trust-Building
Followers move closer to buying by seeing proof, reviews, and results
Convinces
🎯
BOFU · Decision
Promotion
Ready-to-buy audience takes direct action through clear CTAs
Converts
🔄
Flywheel · Advocacy
Local + Community
Customers become proud advocates, fueling organic word-of-mouth
Retains
Wundertre